Shipping policy
hipping Policy — Velora Home Supplies
Welcome to Velora. We are committed to delivering your home essentials safely and quickly.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or holidays.
Shipping Time
United Arab Emirates
Estimated delivery time:
- 2–5 business days
International Shipping
Estimated delivery time:
- 7–15 business days
Shipping times may vary depending on your location, customs, and carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
We may offer:
- Free shipping promotions
- Seasonal shipping discounts
when available.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can track your package anytime using the shipping confirmation link.
Delayed or Lost Packages
Velora is not responsible for delays caused by:
- customs
- weather conditions
- courier disruptions
- incorrect shipping addresses
If your package appears lost, please contact our support team.
Incorrect Address
Please ensure your shipping address is correct before placing an order.
Velora is not responsible for orders shipped to incorrectly entered addresses.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
- your order number
- photos of the damaged item
We will work to resolve the issue as quickly as possible.
Contact Us
For shipping questions or support, contact us at:
Thank you for shopping with Velora.
Beautiful Home. Better Living.